Thank you for shopping at Lux Blaze. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and cancellations.
Returns & Eligibility
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- You must provide a receipt or satisfactory proof of purchase.
- Defects Only: Returns and refunds are generally only provided for products with confirmed functional defects.
Note: We do not offer refunds for simple change-of-mind purchases, though special considerations may be made under exceptional circumstances at our discretion.
Non-Returnable Items
Several types of goods are exempt from being returned:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Select health and personal care items
To initiate a return, please contact us at [email protected].
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. Because we process orders quickly, cancellations are strictly time-sensitive. If you need to cancel your order, please email us immediately at [email protected].
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days (less any applicable original shipping costs).
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time involved before a transaction posts.
If you have completed all these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the exact same product, please contact us at [email protected].
Return Shipping & Important Notes
- Shipping Costs: You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If your refund is approved, the original shipping cost will be deducted from your refund amount.
- Delivery Times: Depending on where you live, the time it takes for your exchanged product to reach you may vary.
- Trackable Services: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Approval: Refunds are finalized only after we confirm receipt of the returned item and verify that all conditions outlined above are met.